We offer a variety of services built around our formal qualifications, experience, skills and attributes. Our services have a solid foundation in our values and ethics and our network allows us to build teams to assist you and your organisation. Facilitation, negotiation, conflict resolution, mediation, strategic planning, governance and our other services are all positive means for achieving positive and practical outcomes.

For example, you may need assistance with a meeting or event where you feel an independent facilitator is needed. It might be anything from a small group discussion to a national conference, involving your decision makers, your stakeholders, an invited audience or the community in general. The point is to ensure that the process maximises participation; so that people find it fair and you gain information and engagement; but also delivers the outcomes you need.

Metanoia brings extensive experience and detailed knowledge of content areas to make our facilitation skills even more relevant. For example we are able to combine our knowledge in occupational health and safety policy and regulation with our ability to design and run forums and events around these themes.

Disagreements and disputes happen and you need them resolved before they do too much damage. This is when our conflict resolution services may assist you. Mediation is a structured process to assist people to arrive at an agreement. It can work well when both sides recognise the need to retain their relationship or there are financial or other risks in using options like the Courts.

If the disagreement is too deep you may require an investigation and report to decide what the next step should be. The need for an independent and respected investigator is all important.

Strategic planning is another area where we can assist. You may be looking at your pathway to success in what you do for the first time or reviewing your existing strategy. An independent and trusted facilitator can help design and run the process.

You hear the word 'governance' everywhere. It is just shorthand for the system of rules and arrangements which define responsibilities and boundaries. This is done to support accountability and to reduce the prospect of disputes and disagreements. Most importantly it is about making sure that everything is done to pursue success in what you do. From a social cricket team to a multinational company, governance is important.

• That our clients want an outcome.
• That relationship is all important.

Please feel free to browse our Services and Ethics pages to gain a firm understanding of the range of specialist services Metanoia offers and the ethics that guide us.

Metanoia, through its substantial experience and networks, offers a premium consultancy aimed at results.
If you would like to know more or wish to offer feedback, then please contact us.